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Legal

Refund Policy

Last updated 2 October 2026 · Operated by Nitish Saini, trading as Kinetraq · Noida, Uttar Pradesh, India

This policy applies to paid Kinetraq plans. Payments are handled by Paddle, the merchant of record, and refunds are issued through Paddle. Each Kinetraq scan uses paid AI services the moment it runs, so refunds depend on whether scans have been used.

You can cancel in your billing page whenever you like. Your access continues until the end of the period you have already paid for, and no further payments are taken. Cancelling does not by itself refund the current period.

If you ask within 14 days of your first payment for a paid plan, and you have not run any scans on it, we will refund the payment in full, including tax. You do not have to give a reason.

Each scan sends questions to paid AI services straight away, and that cost cannot be recovered. For that reason, payments are not refundable once you have run scans in the period you paid for, except in the cases below. A scan that fails and is credited back to you does not count as used.

  • You were charged twice, charged the wrong amount, or charged after you cancelled.
  • A problem on our side stopped you from using the service you paid for, and we could not fix it within a reasonable time.
  • You were charged for a renewal you did not intend, you contact us within 7 days of the charge, and you have not run any scans in the new period.

We may also agree a full or partial refund in other cases, at our discretion.

This policy does not remove any right you have by law. In some places, including the EU, the UK and a few other regions, consumers have a legal right to withdraw from a purchase for a short period. Paddle’s checkout terms explain these rights, including when they end because you started using a digital service after agreeing to that. Paddle may also review a refund request under its own refund policy.

Email hello@kinetraq.com from the address on your account, with your plan and the date of the payment, or use the link to Paddle on your receipt. Approved refunds go back to your original payment method, usually within 5 to 10 business days, although your bank may take longer to show it.